Privacy policy

Privacy Policy

Last updated: 2026

This Privacy Policy describes how Baltic Mercosur (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from balticmercosur.com (the "Services") or otherwise communicate with us. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Personal Information We Collect To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

 

  • Contact Details: including your name, email address, phone number (required for parcel locker delivery SMS codes), billing address, and selected shipping/locker location.

  • Order Information: including your payment information, billing details, and items purchased.

  • Device Information: including your IP address, browser type, and how you interact with our Site (collected via cookies and similar technologies).

  • Customer Support: information you choose to provide when communicating with us.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you. This includes processing your payments, fulfilling your orders, sharing necessary delivery details with our regional shipping partners, sending notifications related to your account or purchases, and managing claims.

  • Marketing: We may use your personal information to send you marketing communications, provided you have opted in to receive them.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

How We Disclose Personal Information We do not sell your personal information. We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances include:

  • With Service Providers: We share necessary information with trusted third parties that power our store and operations. This includes Shopify (our e-commerce platform), Montonio (our payment and shipping gateway integration), and our regional carrier partners (such as Unisend and Smartpost) who require your contact details and chosen locker location to successfully deliver your goods.

  • For Legal Reasons: We may disclose your information where required by law, such as to comply with a subpoena or similar legal process.

Your Rights (GDPR & EEA Residents) If you are a resident of the European Economic Area (EEA), you have specific rights regarding your personal data under the General Data Protection Regulation (GDPR):

  • Right to Access: You have the right to request access to the personal information we hold about you.

  • Right to Erasure (Right to be Forgotten): You have the right to ask us to delete your personal information.

  • Right to Rectification: You have the right to ask us to correct inaccurate information.

  • Right to Data Portability: You have the right to receive a copy of your personal information and request that we transfer it to a third party.

You can exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights.

Data Retention and Security We employ industry-standard security measures to protect your information. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers Your personal information may be transferred to, stored, and processed outside the region in which you reside (including Canada and the United States via Shopify's infrastructure). We ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data during these transfers.

Changes to This Privacy Policy We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

Contact Us If you have questions about our privacy practices, if you would like to exercise your rights, or if you would like to make a complaint, please contact us by email at info@balticmercosur.com or by mail at: Baltic Mercosur Daujoto gatvė, 12-6 Vilnius, 14332, LT